PUBLIC ADVISORY
We sincerely apologize to our wireline broadband customers in Cebu and some areas in the Visayas region for the service disruption on our wireline broadband services. Our services are now fully restored and back to normal.
The disruption was due to a major fiber cut in the vicinity of Canduman, Mandaue City that occurred at 8:35 this evening, caused by a vehicle that dragged our cable. The situation was further exacerbated by an existing undersea cable cut which is currently undergoing repair, preventing it from carrying internet traffic in the said areas.
We appeal to our affected broadband customers for their understanding.
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